WE SHIP WORLDWIDE !
We offer free express shipping for orders valued over HKD 1,500 or equivalent in your local currency. For orders under HKD 1,500, shipping cost is charged as followings:
Zone 1 (Hong Kong): Free
Zone 2 (Asia Pacific): Flat rate HKD150 (DHL On Demand Express Shipping)
Zone 3 (United States, Canada, India & Europe): Flat rate HKD200 (DHL On Demand Express Shipping)
If your residing country is not included in the above zones, please email firstname.lastname@example.org. We will provide you an estimated cost based on your shipping destination.
It takes 1-3 working days to pick and pack your order. Then, DHL normally takes 2-4 working days to deliver.
Once your package has been shipped, we will send you an email confirmation with tracking information. You will then receive communication from DHL at each step of the delivery process, during which you can choose and change your delivery preferences.
Duties and Taxes
We take all necessary steps to facilitate customers being exempt from duties and taxes, however we cannot guarantee this. Please email email@example.com, if you require us to provide specific details of your order and commercial invoice.
We are not responsible for any duties or taxes enforced by your residing country. They are the sole responsibility of the customer and must be paid in full to release your order from customs on arrival.
- There can be occasional customs or courier delays, which are out of our control. These can affect the delivery time frame.
- Orders cannot be cancelled once they have been confirmed by email.
- We cannot ship to PO BOX addresses.
- If a package is undeliverable, the customer is responsible for any return and original shipping charges. We are not responsible for tracking or replacing any orders marked as delivered, nor cases in which delivery attempts were made without success.
Unfortunately DHL deliveries are experiencing longer than normal wait times and delays due to the limited number of operational cargo planes are permitted to fly during COVID-19. Please be patient with us.